How Oura uses AI to listen to their customers

Author

The Deep View
May 09, 2026

Hello, friends. Most companies talk about being customer-centric. Oura is opening up about how it operationalizes that idea. On May 27, leaders from Oura and Unwrap will explain how member feedback shapes decisions across the company, followed by a live audience Q&A. Thanks for tuning into this special weekend edition, presented in partnership with Unwrap. Let us know what you think! ā€”Jason Hiner

What does it actually look like to build a product around your customers, not just say you do?

Join the Oura team to talk about how they unify member feedback across product, engineering, and leadership, and how real member voices shape every decision they make.

Speakers:

  • John Moses - VP, Member Experience

  • Dzevad Kudic - Sr. Support Engineering Manager

  • Dayu Aryanthi - CX Strategy

  • Jens Nordgaard - Analytics Manager

  • Elizabeth O'Bryen - Head of CS, Unwrap

If customer feedback is a part of your role then this one's for you! The talk will be followed by a Q&A with the audience.

šŸ“… Date: Wednesday, May 27th

ā° Time: 11am PT / 2pm ET

Save your spot here. If you can't make it on the 27th, no worries! Go ahead and register and you'll automatically get the recording after the session.

If you want to get in front of an audience of 750,000+ developers, business leaders and tech enthusiasts, get in touch with us here.